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How to make a reservation of Grillpoint


1) If you only want to see available Grillpoints without reservation you do not need to be logged in.
2) If you want to make a reservation and you already have a created account, log in to the system. Otherwise please first register for free anf fill in your contact details.

  • It is necessary to fill in your real data because it serves us for direct contact with you. 

 

3) Choose the Grillpoint you want to reserve.
4) Read the Operating Instructions carefully. In case of non-compliance your further reservations will be blocked.
5) Select the date and time of the reservation.
6) Make your reservation!
7) On the tab "My Booking" you have an overview of your active reservations which you can among other things cancel to release the grill to other users.

  • The date and time of the created reservation cannot be changed. You can only cancel the reservation and create a new one.
  • If canceled, the reservation fee is not refundable (if the Grillpoint reservation fee was paid).
  • The reservation record in "My Reservation" will be automatically deleted after activating Grillpoint or after ending a non-activated reservation (Only active reservations are shown).

 

What happens when you save a reservation in the system (reservation with fee)


1) You will receive an email with a confirmation of your reservation and payment instructions.

  • Payment is made online by credit card and must be made within 48 hours otherwise the reservation will be canceled.

 

2) After successful payment you will receive an email with payment confirmation. The email will contain the activation and deactivation code for activation and deactivation of Grillpoint.

  

What happens when you save a reservation in the system (reservation free of charge)


1) You will receive an email with a confirmation of your reservation. The email will contain the activation and deactivation code for for activation and deactivation of Grillpoint.

 

How to activate and turn the Grillpoint on


1) You will receive an activation and deactivation codes via SMS again 30 minutes before the reservation starts. These are the same codes that you have received earlier by email.
2) Send the activation code (ACTxxx) according to the instructions received to activate the Grillpoint or online in "My reservations" in the time of reservation starts.

  • Activation can be done from any phone number.
  • The activation code can be sent no earlier than 30 minutes before the reservation starts. Grillpoint will be automaticaly activated at the time the reservation starts and never sooner.
  • The communication delay can take from 1 to 10 minutes depending on the Grillpoint position. Therefore, we recommend sending an activation SMS before your reservation time.

 

3) Press the button to turn the Grillpoint on.

  • Grillpoint automatically maintains the temperature set by the operator (usually approx. 300 ° C) for 30 minutes, then the heating switches off automatically for safety reasons. However Grillpoint remains activated. Press the button again to continue the heating cycle.
  • The heater can be switched off manually by holding the button for 5 seconds. Grillpoint remains activated. Press the button to start reheating.

 

 

How to turn the Grillpoint off


1) If the button is held down for 5 seconds, the heating is switched off. Grillpoint remains activated.
2) For safety reasons, the heating switches off automatically after 30 minutes. Grillpoint remains activated.
3) Grillpoint will be automatically turned off by sending the deactivation code and you will no longer be able to use it. This will end the reservation and you will not be able to turn the Grillpoint on.

  • While the Grillpoint is active you are responsible for its use. Therefore, if you end up before your reservation ends please send the deactivation code to avoid unauthorized use (the user who made the reservation is responsible for any disorder or vandalism while Grillpoint is activated).

 

4) Grillpoint is automatically deactivated when the reservation is over.

 

 

Reservation is over, but you want to continue your BBQ


1) You can extend your reservation by making a new reservation in the standard way.

2) Please note that reservations can be made only before the start of the half-hour interval. This means that for example at 8:06 you can make a reservation from 8:30 at the earliest. If you wish to book your time at 8:00 you must make a reservation before 7:59. If a reservation fee is required you can send it after starting an unactivated reservation.

 

Cancellation of reservation

1) To cancel a reservation, it is necessary to send a request to the email address info@parkbbq.cz or info@publicgrills.com.

2) If the reservation is canceled, only a proportional part of the reservation price is returned (even in case of bad weather, cancellation of the reservation by mistake or other reasons).

 

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